Covid-19 Viewing guidance & Protocol.

We ask our team and customers to observe the below protocols during viewings and appointments. The health of our customers, staff and our role in protecting the wider community from infection Coronavirus is of paramount importance to us.

SOCIAL DISTANCING

 • Please keep minimum of 2 metres between people outside of your ‘bubble’ on viewings.

No physical contact, such as hand shaking can be made at this time.

NO TOUCH POLICY

 • Unless in an unmodernised property, we ask all applicants viewing a property to remove their shoes if possible and dependent on ‘house rules’.

 • Hand sanitiser: we ask that all viewers use hand sanitiser before entering and after leaving a property (which we are happy to provide if you do not have your own).

• Masks: we ask that all viewers to wear masks for viewings (please provide your own).  

• Use of property bathrooms: we ask that those visiting a property plan their visit appropriately and do not use the property’s facilities, namely bathrooms and loos.

 • We ask that buyers viewing property do not touch any surfaces with their hands. Please ask a member of staff to assist should you wish to open doors, cupboards etc.

TIME LIMITATION ON VIEWINGS

• We seek to minimise the time spent in the property to reduce exposure. As such, we ask the viewings run no longer than 15 minutes if possible.

• For any extended discussions we will ask that this takes place outside of the property.

• Should it be possible we are happy to conduct Video / Virtual viewings.

• We recommend that  vendors, landlords and residing tenants vacate your property while viewings are taking place in order to minimise unnecessary contact.

NUMBER OF PEOPLE ON VIEWINGS

• All physical viewings where prospective buyers or renters will be entering the property should involve no more than 2 households inside the property at any one time. This includes any agent accompanying either party. Anyone in a support bubble with either household, however, will count as part of that household.

SHOULD YOU HAVE OR DEVELOP SYMPTOMS

• If you have been in contact with anyone who has tested positive with COVID-19 or shown symptoms in the last 14 days, please inform a member of Classic & Contemporary team as soon as possible.